Metrix Technology Engineering is truly unique in that its founder and principal, Elliot Schlanger, served as the lead technology executive within both state and municipal government over a span of fifteen years. Under then Mayor Martin O'Malley, Elliot served as the City of Baltimore's first-ever chief information officer, as well as chief business analyst, process engineer and change enabler. After leaving government for a period to create a private consulting firm, our MTE founder reunited with Governor O'Malley to become the first-ever Secretary of Information Technology for the State of Maryland. After a long run of successes and awards, as well as attaining the milestone of being the fifth longest serving state CIO in the U.S. at the time, Elliot then assumed another "first" as the State Director of Cybersecurity in response to Governor O'Malley's request to harden the security surrounding the state's information technology infrastructure, systems and data. Elliot performed as the official statewide Chief Information Security Officer until re-energizing his private consulting practice. Bottom line... with an "insider's" knowledge of how government works, enhanced by deep private sector and entrepreneurial experience, Metrix Technology Engineering is uniquely positioned to support your team through any phase of an IT project or transformational life cycle.
Some notable achievements include:
CitiStat & StateStat... creating a data-centric, management-accountable approach to executive and operational oversight and deployment of government resources based on the principles of accurate and timely intelligence shared by all; rapid, focused deployment; effective tactics and strategies; and, relentless follow-up and assessment.
3-1-1... combining the nation's first n-1-1 telephone number for police non-emergency calls with a world-class, professional customer contact center for all requests for city services, to truly create a "one call to city hall" portal which has served as the "gold standard" for others to emulate.
CitiTrack... implementing comprehensive customer relationship management technology to memorialize and track every citizen request for service from intake to service delivery, and to provide agencies with a work order management system to assure that service durations quoted by the call center are consistently met.
Situational awareness... constructing and integrating widespread video surveillance, radar, license plate recognition and other sensor technologies to provide a "common operating picture" to emergency managers, first responders and law enforcement officers using familiar and intuitive GIS tools.
Cybersecurity awareness training... delivering monthly "brief, focused and fun" web-based modules to a 40,000+ person enterprise while maintaining a 95% employee compliance to timely lesson-taking.
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